For awhile I’ve been coveting a certain set of glassware, that I’d seen in a catalog–because I have a particular fondness of sparkling wine, and actually had nothing in my (extensive) collection of glassware that I could use for bubbly on an informal basis.
I mean, check out this description lead-in: “Every flower is unique, as is every guest at your table … ” How can you resist?
Well, easy really. At over 100 bucks delivered, I just could not justify spending that much to indulge a certain dilettante pursuit.
But damn, I kept coming back to the image I’d seen in the catalog, so one day I Googled the product title, “Giardino Etched Glasses”, and several less expensive options popped up.
I plunged. And purchased a set from grounded: garden shop.
When the package arrived (mere days later) I was a little disappointed to find that my extravagance was MADE IN CHINA. I have been boycotting all things made in China, after hearing from friends the degree of pollution in that country. I was a little more disappointed to find one of the glasses with a defect that made it especially likely to tip and spill.
I steeled myself for a hassle, and secured the packaging and packing list, expecting I would have to return the entire lot to correct the defect.
But the customer service at grounded, it rocks. I called. Juli Risner confirmed which of the six different etchings was on my defective glass, and promised to ship a replacement straight away.
That was it, so simple.
The new glass was waiting for me this evening when I got home from work, all packaged in that nice, dissolving packing material, all of two business days later … sweet. (Although I suppose I should look into the possibility that those corn starch pellets are another faux “green” product.)
I’ll be good though, and not use this great customer service as an excuse to indulge some more :-)
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